Shipping and Returns

SHIPPING POLICY

We ship in Canada and International. All orders are processed within 24 - 48 hours Mondays to Fridays. All orders placed on the weekend will be processed on Monday or Tuesday. Shipping costs are extra and will be calculated at the time of placing an order.

Please bear in mind that due to the COVID-19 pandemic, there have been delays in shipping times. Shipping costs are non-refundable as these costs are deducted by the carrier. USA duties or brokerage fees charged are the responsibility of the customer. Any FREE SHIPPING promotions are valid for Canada only. The amount used to calculate this promotion does not include discounts or taxes.

For further questions about shipping, please contact alarahairsolutions@gmail.com or call 604-438-4550.

REFUND POLICY

There are absolutely no refunds offered in hair services rendered. If there is a problem with the service, please kindly call the salon at 604-438-4550 or email alarahairsolutions@gmail.com and we will do everything possible to rectify any issues that may occur.

RETURN POLICY

We will gladly refund or replace any orders within 30 days if it is a mistake on our part or due to fulfillment issues. We do not offer refunds on human hair extensions or products.

All returns must be authorized by us prior to shipping back. Return shipping is the responsibility of the buyer unless it is our fault.

Please email us alarahairsolutions@gmail.com if you have any questions or call 604-438-4550.